Lazos Global Refund Policy

At Lazos Global, operated by Puente Cultural Integration, we are committed to providing high-quality entrepreneur education and a supportive learning environment. We want you to be satisfied with your membership and course purchases. This Refund Policy outlines the conditions under which refunds may be issued for our digital products.

Last Updated: July 1, 2025

Digital Products (Memberships & Courses)

Due to the digital nature of our courses and membership content, which provides immediate access to proprietary educational materials, our refund policy is as follows:

• Monthly Memberships:
• Monthly membership fees are non-refundable. You may cancel your monthly membership at any time through your account dashboard, and access will continue until the end of your current billing period. No refunds will be provided for partial months of service, even if you cancel mid-cycle.
• We encourage you to utilize the 90-day free trial to fully evaluate the platform and its offerings before committing to a paid membership.
• Lifetime Member (2025 Only) One-Time Payment:
• For the one-time Lifetime Member purchase, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied within this 14-day period, please contact us using our contact page or by any of the means in the footer of this website to request a full refund.
• Refund requests received after 14 days from the purchase date will not be honored.
• Individual Course Purchases (if applicable, separate from membership):
• For individual course purchases (not covered by a membership), we offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with the course content within this 7-day period, please contact us using our contact page or by any of the means in the footer of this website to request a full refund.
• Refund requests received after 7 days from the purchase date will not be honored.
• Certification Fees (if separate):
• Fees associated with certification processes (if distinct from course purchase) are generally non-refundable once the certification review process has begun.

Merchandise (Shirts, Hats, etc.)

In the future, should Lazos Global begin selling physical merchandise, an updated Refund Policy will be published detailing specific terms for returns, exchanges, and refunds related to physical goods. This will include information on:

• Return window (e.g., 30 days from delivery)
• Condition of returned items (e.g., unworn, original packaging)
• Process for initiating a return or exchange
• Refund method (e.g., original payment method)
• Shipping costs for returns

How to Request a Refund

To request a refund within the eligible period for a Lifetime Membership or individual course:

1. Send an email to lazos@puenteci.com.
2. Include your name, the email address associated with your Lazos Global account, the date of purchase, and the name of the membership, course or product you wish to be refunded.
3. Briefly state the reason for your refund request (optional, but helpful for our improvement).

We will review your request and process eligible refunds within 5-7 business days. Refunds will be issued to the original payment method.

Important Notes

• Access to the refunded membership or course will be revoked upon issuance of the refund.
• This policy applies only to purchases made directly through Lazos Global. Purchases made through third-party platforms (if any) are subject to their respective refund policies.
• Lazos Global reserves the right to refuse a refund if it suspects abuse of this policy (e.g., repeated refunds, suspicious activity).

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us using our contact page or by any of the means in the footer of this website.