Lazos Global Privacy Policy

At Lazos Global, operated by Puente Cultural Integration, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains what information we collect when you visit our website, become a member, purchase a course, or interact with our services. It also describes how we use, store, and protect that information, and your rights regarding your data. Your trust is paramount to us.

Last Updated: July 1, 2025

What Information We Collect

We collect information to provide you with the best possible service and user experience. This includes:

Information You Provide Directly:

Account Registration Data: When you create an account, purchase a membership or course, or apply to be an instructor, we collect your name, email address, password, and payment information (processed securely by third-party providers, as detailed below).
Profile Information: Your chosen learning path, language preference, and any other details you add to your profile.
Communications: Records of your interactions with us, including emails, chat support, or form submissions (e.g., via the “Contact Us” page).
Course Submissions: Worksheets, action plans, or other materials you submit for course completion or certification.
Feedback & Surveys: Information you provide through surveys, testimonials, or feedback forms.

Information Collected Automatically (via Website Usage):

Usage Data: Information about how you use the website, courses, and features (e.g., pages viewed, time spent, course progress, videos watched).
Technical Data: IP address, browser type and version, operating system, device information, and referral URLs.
Cookies and Tracking Technologies: We use cookies and similar technologies (like pixels and web beacons) to remember your preferences, track your progress, analyze site traffic, and deliver a personalized experience. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for the following purposes:

To Provide and Improve Services:

Deliver and manage your access to courses and membership benefits.
Process transactions for memberships and course purchases.
Track your course progress and issue certificates.
Personalize your learning experience (e.g., recommend courses based on your learning path).
Operate, maintain, and improve the functionality, performance, and security of our website and services.
Provide customer support and respond to your inquiries.

For Communication and Marketing:

Send you essential updates about your account, memberships, and courses.
Contact registered users about new courses, features, promotions, and other select marketing communications relevant to Lazos Global.
Send automated recommendations powered by your preferences.

For Analytics and Research:

Understand user behavior and trends to enhance our content and offerings.
Monitor the effectiveness of our marketing campaigns.
Conduct internal research for product development.

To Ensure Security and Compliance:

Detect and prevent fraud, abuse, and other malicious activities.
Comply with legal obligations and enforce our Terms of Service.

How We Share Your Information

We will NOT sell, rent, or share your personal information with any third-party entities for their marketing purposes.

Your information may be shared in limited circumstances with:

Third-Party Service Providers: We use trusted third-party services to help us operate our business, such as payment processors (e.g., Stripe, PayPal), website hosting, email communication platforms, analytics providers, and customer support tools. These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
Instructors: If you are a student, your course progress and engagement data may be accessible to the instructors of the specific courses you enroll in, solely for the purpose of facilitating your learning and providing support. Instructors are also bound by confidentiality.
Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we reasonably believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Payment Processing: All payment transactions are handled by PCI-compliant third-party payment processors. We do not store sensitive credit card information on our servers.
Access Controls: Access to personal data is restricted to authorized personnel who need the information to perform their job functions.
Regular Security Reviews: We regularly review our security practices to ensure they meet industry standards.

Your Data Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and Correction: You can access and update most of your personal information directly within your member dashboard. For information not accessible via the dashboard, you may request access or correction.
Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email. You may still receive transactional or service-related communications necessary for your account or membership.
Deletion: You may request the deletion of your account and personal data, subject to certain legal obligations or legitimate business purposes (e.g., retaining transaction records).
Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of the Lazos Global website may become inaccessible or not function properly.

To exercise any of these rights, please contact us using our contact page or by any of the means in the footer of this website.

Children’s Privacy

Lazos Global is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using our contact page or by any of the means in the footer of this website.